13 general skills or competencies (Job family competencies) for Administrative Assistant II
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Describes the process of the calendaring procedures.
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Level 2 Behaviors
(Light Experience)
Discusses features of various calendaring software.
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Level 3 Behaviors
(Moderate Experience)
Distributes activity schedules to appropriate internal and external departments.
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Level 4 Behaviors
(Extensive Experience)
Leads discussion on the updated functionality among different releases.
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Level 5 Behaviors
(Mastery)
Establishes a strong follow-up system, including proper calendaring to ensure deadlines are met.
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Skill definition-Evaluating and identifying a telephone call and deciding how or whether to answer it.
Level 1 Behaviors
(General Familiarity)
Describes how to use the information given by the caller to efficiently direct calls.
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Level 2 Behaviors
(Light Experience)
Deals with accepting calls, rejecting calls, and forwarding calls to another representative or department.
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Level 3 Behaviors
(Moderate Experience)
Implements best practices in handling phone calls, particularly in screening and routing them.
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Level 4 Behaviors
(Extensive Experience)
Facilitates staff training on proper phone etiquette and phone call handling.
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Level 5 Behaviors
(Mastery)
Develops an advanced call logs database to ensure accurate and comprehensive documentation.
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12 soft skills or competencies (core competencies) for Administrative Assistant II
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Discusses our code of ethics and acceptable business practices.
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Level 2 Behaviors
(Light Experience)
Explains how the mission, vision, and objectives of own unit fits within the overall business.
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Level 3 Behaviors
(Moderate Experience)
Participates in developing and updating organizational structures and procedures.
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Level 4 Behaviors
(Extensive Experience)
Monitors our business's key metrics to make sure things are on track.
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Level 5 Behaviors
(Mastery)
Promotes our business's branding internally and externally.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Summary of Administrative Assistant II skills and competencies
There are 0 hard skills for Administrative Assistant II.
13 general skills for Administrative Assistant II, Calendaring, Call Screening, Computer Literacy, etc.
12 soft skills for Administrative Assistant II, Knowledge of Organization, Attention to Detail, Confidentiality, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Administrative Assistant II, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Confidentiality.